How it all works.
Short answers in plain words. Search, or pick a topic. Every price and number here is the real one.
23 articles in 8 topics
Getting started
Photos
- What to uploadJPEG or DNG, straight from the drone. Copies saved out of an editing app lose the details we need.
- Why a photo has no locationWhat the "Not yet" and "Refused" messages mean, and how to fix them.
- Moving, hiding and starring a pinDrag a pin to move it, hide a place you do not want, star a place you always want shown.
- Boundary linesDraw the property boundary once. It appears on every photo of that property.
- Relight and declutterWhat the two photo edits do, what they cost, and what is switched on today.
Sharing
Credits
- What a credit buysOne credit is US$0.10. Five things have a price. Everything else is free.
- Packs and bonus creditsFive packs, from US$25 to US$1,000. Bigger packs give extra credits, up to 25% more.
- Your credits last 12 monthsEach batch of credits lasts 12 months from the day you get it. The oldest credits are used first.
- Welcome creditsEvery new workspace starts with 25 free credits, or 50 if a partner referred you. No card.
Team
Referrals
Your account
Trouble
- The magic link did not arriveWhat to check when the sign-in email does not turn up.
- Pins look wrongWhat "Needs a check" means, and what to do when a pin sits in the wrong place.
- A download failedIf a download does not finish, you were not charged. Here is what to check.
- Contact supportWhere to reach us, and what happens when you do.
For developers
Developer docs
Every route, scope, limit and error code of the public API, generated from the same contract the app runs on. Keys are made in Settings → API keys.
Still stuck?
Contact support
You need to be signed in. Sign in and open Support to send us a message. We answer in the app.