Contact support

In the app

Sign in and open Support from the side menu. Open a message there and we answer it there and by email. Every reply lands on the same thread.

Without signing in

Locked out, lost your phone, or never had an account? Use the contact form. It does not need a sign-in.

You get an email saying we have your message. We answer by email. If the address you used is the one on your account, the conversation also shows up under Support in the app.

What happens to your message

• You get an email straight away saying we have it, with the conversation number.
• Our assistant may answer first, for simple questions the help centre already covers. Its replies are marked as from the assistant. A person reads every conversation, and anything about money, your account, or a decision goes to a person only.
• If you write back after the assistant, a person takes over.
• If we answered and nothing more comes from you for three days, we send one reminder. After a week the conversation closes. The closing email has a link that opens it again.

Live chat is not built.

What to include

• The workspace name
• The project name
• What you pressed, and what happened instead
• The time, and your time zone

We never need your password. We do not have one to ask for.

What we can do

• Trace a failed download or edit and put credits back if they were taken.
• Look at a project or a wrong pin placement with you, if you ask us to.
• Turn two-step sign-in off for your account after checking it is you, if you are locked out and your recovery codes are gone.

What we cannot do

• Move credits between workspaces.
• Recover a client link that was turned off. Publish again for a new one.
• Recover an invite link. Send a new invite.

Before you write

Most questions are answered here. Try the search box on the help page.